REFUND & RETURN POLICY

AFTERCARE SERVICES

You may cancel a scheduled service at any time before it is performed and receive a full refund of any amounts paid for services not yet performed. Because of their nature, cremation and aquamation services cannot be refunded once they have been carried out.

MERCHANDISE RETURNS

Urns, frames and other non-personalized merchandise may be returned within 30 days of delivery, unused and in original condition, with proof of purchase. Personalized and custom items, including engraved urns, engraved keepsakes, paw prints, nose prints and fur or hair keepsakes, are made for your pet and cannot be returned unless they arrive damaged or defective.

DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or defective, contact us within 7 days of delivery and we will replace it or refund it, whichever you prefer.

HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method within 5 to 10 business days. To request a return or refund, contact us using the details on our Contact page.