Frequently Asked Questions

Yes. Our private cremation uses heat, with one pet at a time. Your pet's ashes are returned to you.

Yes. If you would like time to say goodbye or hold a memorial, contact us. We can talk through what feels right for your family and what we can arrange.

Our private service includes an urn for your pet's ashes. Ask us about the included urn and any other memorial choices.

Cremation is a way to care for a pet who has passed away. It uses heat, and your pet's ashes can be returned if your chosen service includes this.

We're sorry for your loss. Call your provider for help with pickup or bringing your pet in. If you are unsure whether your pet has passed away, call a vet right away.

We can help you understand the full cost before you decide. Ask what your chosen service includes, such as pickup, an urn, keepsakes, and returning your pet's ashes.

We know waiting can be difficult. Timing depends on the service and location. The team caring for your pet can tell you when to expect their ashes and how you'll be notified.

A paw print or a small clipping of fur can be a way to remember your pet. Ask before cremation or aquamation so the team can explain what is available and any cost.

Yes. When you're ready, you can talk with your vet and care provider about your wishes. They can help you choose a service, discuss keepsakes, and record your plans.